Job Description

Title: IT MIS Executive (SIS Support)

Reports to: Head of IT

Department: Operations

Summary of Position

Anne Hill International School (AHIS) seeks a highly motivated and experienced MIS Executive (Helpdesk) to join our growing team. You have experience with School Information System (SIS) experience and have at least 2 successful implementations will have an advantage. SIS knowledge should include, but not limited to Person Records Management, Teaching Management, Timetable management, School Reporting, Admissions/Registrations, Enrollment cycles, Fee management, Activities/ECA management, Student Care, Facilities Management, and portal management for students, teachers and parents would be advantageous.

Responsibilities

·        Provide technical support and troubleshooting for staff and students.

·        Manage and maintain the school’s SIS and other software applications.

·        Assist with the implementation of new IT systems and upgrades.

·        Develop and deliver training to staff on IT systems and software.

·        Ensure data integrity and security.

·        Coordinate and work with overseas vendors.

·        Manage user expectations and provide excellent customer service.

·        Work on weekends and late nights when necessary.

·        Work under tight timelines and management pressure

·        Other requirements by line manager

Education

·        Bachelor’s degree in IT, Computer Science, or a related field.

·        Relevant certifications in IT service management or ERP systems.

Shared requirements:

·        Must be able to speak and write in English. Communication is important as we coordinate and work with overseas vendors.

·        Must have successfully completed at least 2 full ERP implementation cycles.

·        Must have strong analytic skills and the ability to learn new domain processes quickly

·        Must have at least 2 years SaaS experience

·        Ability to communicate and present to work team stakeholders as well as project leaders

·        Must be able to work on weekends and late nights when necessary

·        Must be able to work under tight timelines and management pressure

·        Must be skilled in multitasking, problem solving, root-cause analysis, and managing users’ expectations

·        Must have strong work ethics and critical thinking abilities

·        Nice to have report writing, KPI/Dashboard development, and Business Intelligence skills with at least 2 years of experience

Finance MIS executive:

·        Must have full understanding of Finance modules and features within standard ERP solutions

·        Must have full understanding of accounting practices

·        Must have at least 5 years experience in Finance implementation and Post-Live support

·        Nice to have Sales, Distribution, and/or Procurement domain experience/knowledge

·        Nice to have actual end-user experience in Finance

 Sales, Distribution, and Procurement MIS executive:

·        Must have full understanding of Sales, Distribution, and Procurement modules and features within standard ERP solutions

·        Must have at least 5 years experience in these domains for implementation and Post-Live support

·        Nice to have Finance domain experience/knowledge

·        Nice to have actual end-user experience in Sales, Distributions, and/or Procurement