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IT Manager

IT Manager

A seasoned 10+ year IT leader with a proven track record in enterprise resource planning (ERP), student information systems (SIS), learning management systems (LMS), data center/server-room builds, DevOps engineering, and disaster recovery/business continuity (DR/BC). Oversees hybrid IT infrastructure, distributed campuses, software/product delivery, vendor management, and governance across the education group.

Role and Responsibilities of IT Manager

1. IT Infrastructure Management

  • Network and System Administration: Oversee the management of the school’s IT infrastructure, including local area networks (LAN), wide area networks (WAN), servers, storage solutions, and cloud-based environments.

  • Execute at least two data center/server-room builds, covering full lifecycle design, implementation, operation, upgrades/replacements, hardware/software refresh planning, and sunsetting.

  • Hardware and Software Management: Ensure the proper selection, installation, configuration, and maintenance of hardware and software systems. This includes ensuring all IT systems are up to date and fully operational.

  • Oversee lifecycle planning for servers, network, databases, and software: procurements, patch policies, asset tracking, budgeting and decommissioning schedules.

  • Backup and DR / BC: Design and implement backup solutions and disaster recovery plans to ensure data integrity and system availability in case of an emergency or disaster.

  • Deliver at least one successful DR/BC implementation, covering both Disaster Recovery (reactive restoration) and Business Continuity (proactive planning).

  • Build formal DR/BC processes including risk assessment, business impact analysis (BIA), RTO/RPO, resilience, redundancy, and periodic testing.

  • Implement automated failover and redundancy strategies (multi-region, VM replication, IaC provisioning).

  • Schedule regular DR drills (annual full simulation plus quarterly tabletop sessions).

  • Network Security: Work closely with the Cybersecurity Specialist to ensure that the network is protected using firewalls, VPNs, and other security measures.

2. ERP / SIS / LMS / HRM Implementations

  • Lead at least three successful ERP, HRM, SIS, and/or LMS projects—from requirements gathering and vendor evaluation to go-live and support.

  • Manage complex stakeholder communications across academic, finance, operations, marketing, HR, and IT teams; ensure on-time and within-budget delivery; drive user adoption and training.

3. DevOps Engineering Leadership (≥5 years)

  • Oversee DevOps practices: CI/CD, IaC, automated testing, version control, and monitoring.

  • Use tools like Terraform or CloudFormation for infrastructure provisioning and automated deploys.

  • Align teams around DORA metrics: deployment frequency, lead time, change failure rate, MTTR, and reliability.

4. Team Leadership and Management

  • Manage and lead the IT team; mentor members to enhance technical skills and advance careers.

  • Mentor campus-based teams: helpdesk, infrastructure, ERP/SIS admins, application developers, and DevOps engineers.

  • Oversee daily IT operations, assign duties, prioritize tasks, and monitor progress.

  • Set performance goals and KPIs, conduct reviews, and organize team-building activities.

5. Project Management

  • Lead RFP processes: define requirements, evaluate vendors, negotiate contracts.

  • Oversee hardware/software upgrades and system implementations within time and budget.

  • Manage vendor relations, contracts, SLAs, and issue resolution.

  • Continuously assess and optimise IT processes for efficiency and alignment with strategy.

6. Technical Support and Troubleshooting

  • Provide high-level support to staff and students; ensure prompt helpdesk resolution.

  • Oversee troubleshooting of network, hardware, and system issues.

  • Continuously improve IT support and helpdesk services.

7. KPIs & Operational Monitoring

  • Design dashboards tracking ERP/LMS uptime, DR test success rates, SLAs, DORA metrics, cloud spend, and infrastructure utilisation.

  • Present monthly reports to leadership for data-driven decisions.

8. Budgeting and Cost Management

  • Develop and manage IT budgets, monitor costs, and identify cost-saving initiatives.

  • Maintain IT asset inventory and ensure timely upgrades within budget constraints.

9. Strategic IT Planning

  • Develop long-term IT strategy and roadmap aligned with institutional goals.

  • Assess and recommend emerging technologies.

  • Identify opportunities for innovation, efficiency, and cost reduction.

  • Evaluate and mitigate IT and cybersecurity risks.

10. IT Governance, Policies & SOPs

  • Author and maintain IT policies, frameworks, and SOPs for infrastructure, security, DR/BC, change/configuration, and software operations.

  • Enforce governance for ERP/SIS/LMS/HRM implementations.

  • Standardise CI/CD pipelines, IaC frameworks, and monitoring practices.

  • Maintain configuration baselines, change advisory boards, and audit traceability.

  • Ensure system availability and BCDR integration.

  • Collaborate with cybersecurity for compliance with FERPA, GDPR, and HIPAA.

  • Maintain patch management, incident response, cost efficiency, and KPI dashboards.

11. Collaboration with Stakeholders

  • Collaborate with departments to align technology with operational needs.

  • Report performance, uptime, and budget status to senior leadership.

  • Ensure adherence to IT policies and standards.

Optional but Valuable Experience

  • Facility Design & Build: Knowledge of server room layout, cabling, HVAC, and security integration.

  • Premise Security & Access Controls: Policies for CCTV, badge access, sensors, and incident response.

APPLY FOR A JOB WITH AHI

Please fill out this form to start the application process. Kindly ensure that your Resume and Motivation Letter are neatly organised in PDF Format and must include a photo. Applications that do not meet these basic requirements may be subjected to automatic disqualification.

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