Summary of Position
The position oversees all communication & customer service related functions within Student Care (SC) at the School.
These may include communicating with parents, administering appointments, following up on visits & student
enrolment and record keeping as well as administering essential student/parents’ requirements.
Duties & Responsibilities
- Compile communication and divert to right channels
- Library Administration
- Online Enquiries Administration
- Events Planning
- Events Planning
- May have to function as MC / host for events
- Student ID Cards, Parents ID Cards, Parents Login ID administration
- Parents’ Consent
- Emergency / Closure Communications
- Assist with external transport communications
- Recurrent Student Health Screening Administration
- Meal / Allergy Exceptions Administration
- Ensures that the team is advised of any urgent or pressing atters.
- Performs other duties that may be directed or requested by the Manager
- Able to temporarily cover duties of other team members during term breaks & transitions
- Is fully conversant with al health and safety, fire and emergency procedures.
- Maintains a high standard of personal hygiene, dress, uniform, and body language.
- Is polite and professional in any situation where the image or reputation of the school is represented.
- Attends meetings and training as required by direct manager.
- Provides up to date emergency student list at all times
Ensures that all activities are carried out honestly, ethically and within the parameters of local law.
Education and/or Experience
- University degree or equivalent education
- Experience in administration or sales is an advantage.
- Background in education or hospitality related industry is preferred
Skills, Capabilities & Traits
- Fluent in Vietnamese and in English (written and spoken)
- Strong sense of responsibility and self-initiatives
- Familiar with Microsoft Office (Word, Excel and PowerPoint)
- Customer oriented personality
- Excellent communicaton.
