Summary of Position
The position oversees all communication & customer service-related functions within Admission and Student Care (SC) at the school. These may include communicating with parents, administering appointments, following up on visits & student enrolment and record keeping as well as administering essential student/parents’ requirements.
Duties & Responsibilities
- Handles pre & post experience for visits & tours including:
- Visitors / Appointments Administration
- Student Registration
- Student Records Update
- Online Enquiries (info box)
- Complete administrative matters, database and star portal updates related to the admission function within the department.
- Assists in all aspects of guided school tours.
- Compile communication and divert to right channels.
- In charge of Online Enquiries Administration
- Be responsible for Events Planning
- May have to function as MC / host for events.
- In charge of Student ID Cards, Parents ID Cards, Parents Login ID administration
- In charge of Parents’ Consent
- In charge of Emergency / Closure Communications
- Assist with external transport communications.
- Recurrent Student Health Screening Administration
- Ensures that the team is advised of any urgent or pressing matters.
- Performs other duties that may be directed or requested by the Manager.
- Able to temporarily cover duties of other team members during term breaks & transitions.
- Is fully conversant with al health and safety, fire and emergency procedures.
- Maintains a high standard of personal hygiene, dress, uniform, and body language.
- Is polite and professional in any situation where the image or reputation of the school is represented.
- Attending meetings and training as required by direct manager.
- Ensures that all activities are carried out honestly, ethically and within the parameters of local law.
Education and/or Experience
- University degree or equivalent education
- Experience in administration or sales is an advantage
- Background in education or hospitality related industry is preferred
Skills, Capabilities & Traits
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- Fluent in Vietnamese and in English (written and spoken)
- Strong sense of responsibility and self-initiatives
- Familiar with Microsoft Office (Word, Excel and PowerPoint)
- Customer oriented personality
- Excellent communicator
