Title: Admission and Student Care Executive
Reporting line: Head of Admission & Student Care
Department: Admission & Student Care
Summary of Position
The position oversees all communication & customer service-related functions within Admission and Student Care (SC) at the school. These may include communicating with parents, administering appointments, following up on visits & student enrolment and record keeping as well as administering essential student/parents’ requirements.
Duties & Responsibilities
- Handles pre & post experience for visits & tours including:
- Visitors / Appointments Administration
- Student Registration
- Student Records Update
- Online Enquiries (info box)
- Complete administrative matters, database and star portal updates related to the admission function within the department.
- Assists in all aspects of guided school tours.
- Compile communication and divert to right channels.
- In charge of Online Enquiries Administration
- Be responsible for Events Planning
- May have to function as MC / host for events.
- In charge of Student ID Cards, Parents ID Cards, Parents Login ID administration
- In charge of Parents’ Consent
- In charge of Emergency / Closure Communications
- Assist with external transport communications.
- Recurrent Student Health Screening Administration
- Ensures that the team is advised of any urgent or pressing matters.
- Performs other duties that may be directed or requested by the Manager.
- Able to temporarily cover duties of other team members during term breaks & transitions.
- Is fully conversant with al health and safety, fire and emergency procedures.
- Maintains a high standard of personal hygiene, dress, uniform, and body language.
- Is polite and professional in any situation where the image or reputation of the school is represented.
- Attending meetings and training as required by direct manager.
- Ensures that all activities are carried out honestly, ethically and within the parameters of local law.
- Other tasks assigned by line manager.
Education and/or Experience
- University degree or equivalent education
- Experience in administration or sales is an advantage
- Background in education or hospitality related industry is preferred
Skills, Capabilities & Traits
- Fluent in Vietnamese and in English (written and spoken)
- Strong sense of responsibility and self-initiatives
- Familiar with Microsoft Office (Word, Excel and PowerPoint)
- Customer oriented personality
- Excellent communicator
Child Protection Statement
Anne Hill International School is committed to safeguarding the welfare of the students in its care. It expects that this commitment is uniform across the school and pre-employment background checks to determine an applicant’s suitability to work with children will be undertaken before any offer of employment is made.
