Student Care Executive

Summary of Position

The position oversees all communication & customer service related functions within Student Care (SC) at the School.
These may include communicating with parents, administering appointments, following up on visits & student
enrolment and record keeping as well as administering essential student/parents’ requirements.

Duties & Responsibilities

  • Compile communication and divert to right channels
  • Library Administration
  • Online Enquiries Administration
  • Events Planning
  • Events Planning
  • May have to function as MC / host for events
  • Student ID Cards, Parents ID Cards, Parents Login ID administration
  • Parents’ Consent
  • Emergency / Closure Communications
  • Assist with external transport communications
  • Recurrent Student Health Screening Administration
  • Meal / Allergy Exceptions Administration
  • Ensures that the team is advised of any urgent or pressing atters.
  • Performs other duties that may be directed or requested by the Manager
  • Able to temporarily cover duties of other team members during term breaks & transitions
  • Is fully conversant with al health and safety, fire and emergency procedures.
  • Maintains a high standard of personal hygiene, dress, uniform, and body language.
  • Is polite and professional in any situation where the image or reputation of the school is represented.
  • Attends meetings and training as required by direct manager.
  • Provides up to date emergency student list at all times
    Ensures that all activities are carried out honestly, ethically and within the parameters of local law.

Education and/or Experience

  • University degree or equivalent education
  • Experience in administration or sales is an advantage.
  • Background in education or hospitality related industry is preferred

Skills, Capabilities & Traits

  • Fluent in Vietnamese and in English (written and spoken)
  • Strong sense of responsibility and self-initiatives
  • Familiar with Microsoft Office (Word, Excel and PowerPoint)
  • Customer oriented personality
  • Excellent communicaton.


Please fill out this form to start the application process. Kindly ensure that your Resume and Motivation Letter are neatly organised in PDF Format and must include a photo. Applications that do not meet these basic requirements may be subjected to automatic disqualification.

Primary School