Job Description

Title: Operation Executive

Reports to: Operation Manager (OM)

Department: Operation

 

Summary of Position

This position is responsible for assisting the Operations Manager in the daily maintenance of buildings and office services, ensuring a safe and high-quality environment. Additionally, it oversees school transportation, event setup, and asset management.

Duties & Responsibilities

Transportation management:

·     Oversee daily bus operations.

·     Manage bus drivers and LTAs, including scheduling, tasks, timesheets and payments.

·     Provide training, induction and annual evaluations for LTAs and drivers.

·     Address requests, feedback and complaints related to bus services.

·     Maintain transportation records and report to the OM.

·     Ensure the buses meet health and safety requirements (e.g., first aid kits, fire extinguishers, seat belts, camera…)

·     Arrange buses for school trips, events, CCA activities and other request.

Event set-up:

·     Receive requests and provide setup advice if needed.

·     Coordinate with event organizers on location, furniture, refreshments and staffing.

·     Work with vendors, maintenance, IT, security and cleaning teams to ensure proper setup.

·     Collaborate with the Operation team to arrange food for trips or events.

Building hygiene supervision:

·     Oversee the daily tasks, schedules and assignments of the cleaning team.

·     Inspect hygiene quality and address campus cleanliness requests or feedback.

·     Manage cleaning supply inventory.

·     Conduct daily facility checks and weekly housekeeping inspections, recording and reporting hygiene findings.

·     Plan the general cleaning before the breaks or holiday and adjust cleaning staff as needed.

·     Manage timesheets and payments for the cleaning team.

·     Support event cleaning arrangements.

·     Oversee garbage collection contracts, ensure service payments, and monitor waste sorting and daily disposal, including hazardous and medical waste.

Pest control:

·     Coordinate with the supplier to ensure the insecticide spraying schedule is followed and adjust when necessary.

·     Monitor insect activity and gather uses feedback on service quality.

·     Contact the service provider immediately if pests such as flies, mosquitoes, snakes, rats, termites, or three-chambered ants are detected.

·     Track and maintain insect control equipment and tools at the school and manage related payment.

 Asset management:

·     Oversee school assets, meeting rooms, classrooms and other facilities.

·     Work with the Maintenance Supervisor to manage asset movement records.

·     Handle administrative tasks related to property management as needed.

·     Assist the OM in ensuring the school has all necessary assets.

·     Monitor daily operation management requests and ensure timely completion.

·     Coordinate with procurement staff on furniture and fixture orders, distribution and handover.

·     Collaborate with the accounting department to conduct inventory checks.

Administrative functions:

·     Track and follow up on OM requests to ensure timely and proper completion.

·     Manage the monthly timesheet for the operation team.

·     Maintain databases and prepare reports as needed.

·     Process monthly payment requests for services managed by Operation Department.

·     Order refreshment for staff, cleaning suppliers and other office stationery as required.

·     Perform other tasks as assigned by OM.

Education and/or Experience:

·     Bachelor degree or equivalent education

·     Experience in administration, transportation management, event set-up is an advantage

·     Background in education, hospitality or logistic industry, hygiene is preferred

Skills, Capabilities & Traits

• Fluent in English (written and spoken), Vietnamese language is an advantage
• Strong sense of responsibility and self-initiatives
• Customer oriented personality
• Excellent communicator
• Time management and manage multitasks.

Job Description

 

Title: Maintenance

Reports to: Operations Manager

Department: Operations

 

Summary of Position

The position oversees all maintenance and engineering related functions these may include proactive maintenance tasks, scheduling & reporting, liaising with vendors & contractors. Following up on maintenance log & requirements.

 

Duties & Responsibilities  

• Daily walk through on campus
• Weekly inspection rounds on campus with management representative
• Logging / tracking & follow up with system
• Liaise outsourcing projects
• Proactive maintenance planning
• Liaise with handymen
• Pest control
• Maintenance / Hygiene (Scheduled)
• Maintenance (Repairs/Renovations)
• Ensures that the team is advised of any urgent or pressing matters.
• Performs other duties that may be directed or requested by the Manager
• Is fully conversant with al health and safety, fire and emergency procedures.
• Maintains a high standard of personal hygiene, dress, uniform, and body language.
• Is polite and professional in any situation where the image or reputation of the school is represented.
• Attends meetings and training as required by direct manager.
• Ensures that all activities are carried out honestly, ethically and within the parameters of local law.
• Other tasks by Line manager.

 

Education and/or Experience

• Experience in day-to-day maintenance
• Background in plumbing, carpeting & painting is an advantage

 

Skills, Capabilities & Traits

• Fluent in Vietnamese, basic in English
• Strong sense of responsibility and self-initiatives
• Customer oriented personality
• Excellent communicator

Job Description

Title: IT MIS Executive (SIS Support)

Reports to: Head of IT

Department: Operations

Summary of Position

Anne Hill International School (AHIS) seeks a highly motivated and experienced MIS Executive (Helpdesk) to join our growing team. You have experience with School Information System (SIS) experience and have at least 2 successful implementations will have an advantage. SIS knowledge should include, but not limited to Person Records Management, Teaching Management, Timetable management, School Reporting, Admissions/Registrations, Enrollment cycles, Fee management, Activities/ECA management, Student Care, Facilities Management, and portal management for students, teachers and parents would be advantageous.

Responsibilities

·        Provide technical support and troubleshooting for staff and students.

·        Manage and maintain the school’s SIS and other software applications.

·        Assist with the implementation of new IT systems and upgrades.

·        Develop and deliver training to staff on IT systems and software.

·        Ensure data integrity and security.

·        Coordinate and work with overseas vendors.

·        Manage user expectations and provide excellent customer service.

·        Work on weekends and late nights when necessary.

·        Work under tight timelines and management pressure

·        Other requirements by line manager

Education

·        Bachelor’s degree in IT, Computer Science, or a related field.

·        Relevant certifications in IT service management or ERP systems.

Shared requirements:

·        Must be able to speak and write in English. Communication is important as we coordinate and work with overseas vendors.

·        Must have successfully completed at least 2 full ERP implementation cycles.

·        Must have strong analytic skills and the ability to learn new domain processes quickly

·        Must have at least 2 years SaaS experience

·        Ability to communicate and present to work team stakeholders as well as project leaders

·        Must be able to work on weekends and late nights when necessary

·        Must be able to work under tight timelines and management pressure

·        Must be skilled in multitasking, problem solving, root-cause analysis, and managing users’ expectations

·        Must have strong work ethics and critical thinking abilities

·        Nice to have report writing, KPI/Dashboard development, and Business Intelligence skills with at least 2 years of experience

Finance MIS executive:

·        Must have full understanding of Finance modules and features within standard ERP solutions

·        Must have full understanding of accounting practices

·        Must have at least 5 years experience in Finance implementation and Post-Live support

·        Nice to have Sales, Distribution, and/or Procurement domain experience/knowledge

·        Nice to have actual end-user experience in Finance

 Sales, Distribution, and Procurement MIS executive:

·        Must have full understanding of Sales, Distribution, and Procurement modules and features within standard ERP solutions

·        Must have at least 5 years experience in these domains for implementation and Post-Live support

·        Nice to have Finance domain experience/knowledge

·        Nice to have actual end-user experience in Sales, Distributions, and/or Procurement

AHI Teachers’ Standards

*adapted from DfE

 

Preamble

 

Teachers make the education of their pupils their first concern, and are accountable for achieving the highest possible standards in work and conduct. Teachers act with honesty and integrity; have strong subject knowledge, keep their knowledge and skills as teachers up-to-date and are self-critical; forge positive professional relationships; and work with parents in the best interests of their pupils.

 

Part One: TEACHING

 

1. Set high expectations which inspire, motivate and challenge pupils
   1. establish a safe and stimulating environment for pupils
   2. establish good relationships with students, rooted in mutual respect
   3. demonstrate consistently positive attitudes to learning & challenge.
2. Promote good progress and outcomes by pupils
   1. be accountable for pupils’ attainment, progress and outcomes
   2. be aware of pupils’ capabilities and their prior knowledge, and plan teaching to build on these
   3. guide pupils to share their learning, reflect on their progress and identify their next steps
   4. demonstrate knowledge and understanding of how pupils learn and how this impacts on teaching
   5. encourage pupils to take a responsible and conscientious attitude to their own work and study.
3. Demonstrate good subject and curriculum knowledge
   1. have a secure knowledge of the relevant subject(s) and curriculum areas, foster and maintain pupils’ interest in the subject, and address misunderstandings
   2. demonstrate a critical understanding of developments in the subject and curriculum areas, and promote the value of scholarship
   3. demonstrate an understanding of and take responsibility for promoting high standards of literacy, articulacy and the correct use of standard English, whatever the teacher’s specialist subject.
4. Plan, prepare and teach engaging lessons
   1. plan lessons which are well structured within a single lesson and over a series of lessons
   2. make effective use of lesson time
   3. promote a love of learning and children’s intellectual curiosity
   4. set home learning and plan other out-of-class activities to consolidate and extend the knowledge and understanding pupils have acquired
   5. reflect systematically on the effectiveness of lessons and approaches to teaching
   6. contribute to the design and provision of an engaging curriculum within the relevant subject area(s).
5. Adapt teaching to respond to the strengths and needs of all pupils
   1. know when and how to differentiate appropriately, using approaches which enable pupils to be taught effectively
   2. have a secure understanding of how a range of factors can inhibit pupils’ ability to learn, and how best to overcome these
   3. demonstrate an awareness of the physical, social and intellectual development of children, and know how to adapt teaching to support pupils’ education at different stages of development
   4. have a clear understanding of the needs of all pupils, including those with special educational needs; those of high ability; those with English as an additional language; those with disabilities; and be able to use and evaluate distinctive teaching approaches to engage and support them.
6. Make accurate and productive use of assessment
   1. make use of formative and summative assessment to secure pupils’ progress
   2. use relevant data to monitor progress, set targets, and plan subsequent lessons
   3. give pupils regular high-quality feedback.
7. Manage behaviour effectively
   1. establish clear rules and routines for behaviour in classrooms, and take responsibility for promoting good and courteous behaviour both in classrooms and around the school
   2. ensure the school’s behaviour policy is implemented consistently and fairly
   3. maintain good relationships with pupils, exercise appropriate authority, and act decisively when necessary.
8. Fulfil wider professional responsibilities
   1. make a positive contribution to the wider life and ethos of the school
   2. develop effective professional relationships with colleagues, knowing how and when to draw on advice and specialist support
   3. deploy support staff effectively
   4. take responsibility for improving teaching through appropriate professional development, responding to advice and feedback from colleagues
   5. communicate effectively with parents with regard to pupils’ achievements and well-being.

 

Part Two: PERSONAL AND PROFESSIONAL CONDUCT

 

• Teachers uphold public trust in the profession and maintain high standards of ethics and behaviour, within and outside school, by:
  • treating pupils with dignity, building relationships rooted in mutual respect, and at all times observing proper boundaries appropriate to a teacher’s professional position
  • having regard for the need to safeguard pupils’ well-being, in accordance with statutory provisions
  • showing tolerance of and respect for the rights of others
  • ensuring that personal beliefs are not expressed in ways which exploit pupils’ vulnerability or might lead them to break the law.

 

• Teachers have proper and professional regard for the ethos, policies and practices of the school
• Teachers maintain high standards in their punctuality, attendance and appearance

 

N.B. LTAs should be helped to use the Professional Standards for Teaching Assistants but should not be held accountable to them due to the differences in training that they receive.

 

Similarly, Headteachers should use the Professional Standards for Headteachers as a self-reflection tool but they “should not be used as a checklist or as a baseline, and any shortcoming with respect to the standards is not, in and of itself, the basis for questioning competence or initiating capability.” (DfE, 2015, p. 8)

 

Position: Procurement Supervisor

Report to:

The position will report to Deputy Executive Director

Job Overview:

The Procurement Supervisor is responsible for:

• Handling purchasing requests from internal customers – Admin & Academic following the company purchasing policies and procedures.
• Co-operate with inter-departments in the effective management of operations cost and contractual obligations.
• Manage Procurement staff to ensure timely procurement professionally.
• Assist Line Manager in reaching the targets of the team.

 

Responsibilities and Duties:

• Oversee purchasing and/or production of academic and non-academic items including but not limited to admin consumables, maintenance and furniture.
• Negotiate to drive cost saving for the main non-contract items purchased.
• Deep understanding of the requests and initiate best possible solutions.
• Proactively set up long term contract for the regularly purchased items.
• Ensure timely delivery of purchases.
• Bookkeeping and owning purchasing related processes.
• Maintain a high level of customer service to both internal and external customers.

 

Others:

• Ensure understanding and compliance with School policies.
• Maintain positive relationships with managers, colleagues and external contacts to work effectively and facilitate to achieve department targets.
• Deal effectively with queries in a professional, efficient and helpful manner.
• Tasks assigned by Line Manager.

Qualifications:
Education:

• College/University graduate
• Fluent verbal and written English

 

Experience:

• 03 – 05 years of experience at similar role
• Experience with software packages Microsoft office

 

Skills:

• Deadline management
• Teamwork
• Strong communication skill
• Strong negotiation skill
• Ability to work well under pressure

 

Personalities:

• Integrity is non-negotiable
• Eye for detail and accuracy
• Flexibility to take on ad-hoc tasks
• Willingness to travel among Anne Hill education group campuses

 

Others:

N/A

Job Title: Learning Support Assistant (LSA)

 

Job Type: Full-time

 

Job Overview: A Learning Support Assistant will work collaboratively with teachers, specialists, and parents to support students with diverse learning needs, ensuring they can access the curriculum and reach their full potential.

 

Key Responsibilities:

1. Provide one-on-one support to students with learning differences.
2. Assist classroom teachers in differentiating instruction and modifying materials to meet the needs of all learners.
3. Implement behavior management strategies and support positive student interactions.
4. Maintain accurate records of student progress and communicate regularly with the teaching team.
5. Participate in team meetings and contribute to the development and review of Individual Education Plans (IEPs).
6. Support students’ social and emotional development, fostering independence and self-confidence.
7. Assist with the preparation of learning materials and classroom resources.
8. Supervise students during non-instructional times (e.g., break times, lunch times, field trips).
9. Maintain confidentiality regarding student information and records.
10. Engage in professional development opportunities to enhance skills and knowledge in special education practices.
11. Other tasks assigned by Line manager.

 

Qualifications and Experience:

• Bachelor’s degree in English, Education, Psychology, or a related field (preferred).
• Experience working with primary school-aged children, preferably in an international or multicultural setting.
• Knowledge of various learning disabilities and effective intervention strategies.
• Excellent communication skills in English.
• Patient, empathetic, and able to build positive relationships with students, staff, and parents.
• Adaptable and flexible in approach to meet diverse student needs.
• Strong organisational and time-management skills.

 

Desired Skills:

• Training or certification in special education support.
• Experience with differentiated instruction techniques.
• Understanding of cultural sensitivity and global mindedness.

JOB DESCRIPTION
Position: Marketing Manager
Department: Management
Reporting line: General Director

Job overview:
The Marketing Manager is responsible for implementing the annual marketing plan and communication strategies across all Anne Hill educational facilities, campuses, and centres.
The role is an acting Head for day-to-day marketing activities, which involves leading the communication marketing team to achieve KPIs, adhering to the budget set by the Management Board, attend management meetings and collaborating with other department heads to provide daily marketing support.

Duties & Responsibilities
Marketing Strategy & Planning:
• Create and plan marketing initiatives, communications, events, and other customer touch points across all campuses aligned with the school’s vision.
• Implement marketing strategies and communication plans as instructed by the General Director and Head of Vision & Strategy, including developing plan proposals for individual marketing campaigns.
• Update the annual School Calendar and Schedule of Fees in collaboration with the team.
• Review competitor marketing strategies, identify effective techniques, messages, and channels, and adapt marketing & communication strategies for the school.

Team Leadership & Management:
• Lead and delegate tasks to the marketing team to ensure the achievement of KPIs and adherence to the marketing budget.
• Proactively encourage and support team training and development; conduct performance evaluations.
• Oversee the planning and coordination of schoolwide events.
• Ensure the team adheres to financial and purchasing processes during marketing activities.
• Approve day-to-day marketing expenses based on the school’s approval matrix.
• Assist in securing sufficient marketing resources, team development, and manpower for campus expansions.

Creative Direction & Content Management:
• Responsible for the creative direction of all marketing collateral, including providing briefs, reviewing, and conducting quality control on photos, videos, texts, visual designs for various communication platforms and campaigns before submission to the Head of Vision & Strategy for approval.
• Design and review all forms of copywriting and mass communication templates.
• Build and maintain relationships with key stakeholders.

Digital Marketing:
• Plan and execute all digital marketing efforts, including but not limited to SEO/SEM, marketing databases, AdWords, GDN, Facebook, YouTube advertising, email, social media, and online display advertising.

Collaboration & Support:
• Work with the team to promote and create awareness for school programmes or events.
• Liaise with other Heads of Departments to provide day-to-day marketing support and execute events.
• Work with the Admissions & Student Care team to plan and organise activation events to attract prospective parents.
• Support the marketing team with other tasks and events during peak times.

Budget & Reporting:
• Manage the marketing budget and expenses and work with the General Director to propose the marketing budget to the Management Board.
• Produce monthly marketing reports against a range of KPIs to evaluate the impact of marketing campaigns, with new ideas and actionable recommendations.
• Provide a year-end report and analysis of the marketing plan.
• Attend management meetings on behalf of the marketing team.

Additional Responsibilities:
• Ensure familiarity with all health, safety, fire safety, and emergency procedures.
• Any other tasks assigned by the General Director, Deputy Director and COO.

Education and/or Experience
• Minimum of a Bachelor’s degree in Business or Marketing
• Three or more years of related experience
• Experience in leading a marketing team
• Experience in the education sector is preferred

Skills, Capabilities & Traits
• Fluent in English and Vietnamese (written and spoken)
• Strong interpersonal skills
• High sense of responsibility and self-initiative
• Excellent problem-solving skills
• Ability to organise and delegate tasks effectively
• Knowledge of Integrated Marketing Communication Plans and the technical skills to execute various areas
• Familiarity with Branding Guidelines and their implementation
• Proficient in key media platforms – Facebook, Instagram, website, etc.
• Understanding of design elements and editing software (e.g., Photoshop, Illustrator) to develop creative directions
• Analytical skills to generate insights based on trends and meet KPIs
• Good copywriting skills

Job Description

Title: School Nurse

Reports to: Operations Manager

Department: Operations

 

Summary of Position

The position oversees the emotional, mental, physical and social health of school students. Provide students with basic health services throughout the school day. Manage students who have health conditions and students with disabilities. Working with parents and teachers to create and enforce care plans. Act as a health care consultant towards school management team.

Duties & Responsibilities

• Perform health screenings, treat students and staff as needed
• Develop care plans for students with ongoing conditions
• Consult with teachers, school administrators and other school staff regarding student care
• Receive & administer medication, complete administration monitor student immunization records.
• Educate students and staff on health procedures
• Follow implementation of Covid19 protocols, arrival / departure protocols
• Nurse bay set up and stocking, rapid testing when required
• First aid tracking, training & advanced courses
• Work with Raffles and other business partners
• Nutrition specialists / canteen advisor
• Develop children welfare project; tracking & sharing
• Ensures that the team is advised of any urgent or pressing matters
• Performs other duties that may be directed or requested by the Manager
• Able to temporarily cover duties of other team members during term breaks & transitions
• Is fully conversant with al health and safety, fire and emergency procedures
• Maintains a high standard of personal hygiene, dress, uniform, and body language
• Is polite and professional in any situation where the image or reputation of the school is represented
• Attends meetings and training as required by direct manager
• Ensures that all activities are carried out honestly, ethically and within the parameters of local law
• Refresher first aid course for all Bus Assistants every quarter (incl discussing emergency situations on the road).

Education and/or Experience

• Bachelor degree or equivalent medical education
• Background in health related industry is a must
• Registered Nurse license

Skills, Capabilities & Traits

• Fluent in Vietnamese and in English (written and spoken)
• Strong sense of responsibility and self-initiatives
• Excellent communicator
• Ability to work independently or with others
• Ability to assess situations and act quickly
• Knowledge of state health regulations

Child Protection Statement
Anne Hill International School is committed to safeguarding the welfare of the students in its care. It expects that this commitment is uniform across the school and pre-employment background checks to determine an applicant’s suitability to work with children will be undertaken before any offer of employment is made.