Archives: Job

Summary of Position

The position oversees all communication & customer service-related functions within Admission and Student Care (SC) at the school. These may include communicating with parents, administering appointments, following up on visits & student enrolment and record keeping as well as administering essential student/parents’ requirements.

Duties & Responsibilities

• Handles pre & post experience for visits & tours including:
  • Visitors / Appointments Administration
  • Student Registration
  • Student Records Update
  • Online Enquiries (info box)
• Complete administrative matters, database and star portal updates related to the admission function within the department.
• Assists in all aspects of guided school tours.
• Compile communication and divert to right channels.
• In charge of Online Enquiries Administration
• Be responsible for Events Planning
• May have to function as MC / host for events.
• In charge of Student ID Cards, Parents ID Cards, Parents Login ID administration
• In charge of Parents’ Consent
• In charge of Emergency / Closure Communications
• Assist with external transport communications.
• Recurrent Student Health Screening Administration
• Ensures that the team is advised of any urgent or pressing matters.
• Performs other duties that may be directed or requested by the Manager.
• Able to temporarily cover duties of other team members during term breaks & transitions.
• Is fully conversant with al health and safety, fire and emergency procedures.
• Maintains a high standard of personal hygiene, dress, uniform, and body language.
• Is polite and professional in any situation where the image or reputation of the school is represented.
• Attending meetings and training as required by direct manager.
• Ensures that all activities are carried out honestly, ethically and within the parameters of local law.

Education and/or Experience

• University degree or equivalent education
• Experience in administration or sales is an advantage
• Background in education or hospitality related industry is preferred

Skills, Capabilities & Traits

• • Fluent in Vietnamese and in English (written and spoken)
  • Strong sense of responsibility and self-initiatives
  • Familiar with Microsoft Office (Word, Excel and PowerPoint)
  • Customer oriented personality
  • Excellent communicator

Summary of Position

The position oversees all communication & customer service related functions within Student Care (SC) at the School.
These may include communicating with parents, administering appointments, following up on visits & student
enrolment and record keeping as well as administering essential student/parents’ requirements.

Duties & Responsibilities

• Compile communication and divert to right channels
• Library Administration
• Online Enquiries Administration
• Events Planning
• Events Planning
• May have to function as MC / host for events
• Student ID Cards, Parents ID Cards, Parents Login ID administration
• Parents’ Consent
• Emergency / Closure Communications
• Assist with external transport communications
• Recurrent Student Health Screening Administration
• Meal / Allergy Exceptions Administration
• Ensures that the team is advised of any urgent or pressing atters.
• Performs other duties that may be directed or requested by the Manager
• Able to temporarily cover duties of other team members during term breaks & transitions
• Is fully conversant with al health and safety, fire and emergency procedures.
• Maintains a high standard of personal hygiene, dress, uniform, and body language.
• Is polite and professional in any situation where the image or reputation of the school is represented.
• Attends meetings and training as required by direct manager.
• Provides up to date emergency student list at all times
  Ensures that all activities are carried out honestly, ethically and within the parameters of local law.

Education and/or Experience

• University degree or equivalent education
• Experience in administration or sales is an advantage.
• Background in education or hospitality related industry is preferred

Skills, Capabilities & Traits

• Fluent in Vietnamese and in English (written and spoken)
• Strong sense of responsibility and self-initiatives
• Familiar with Microsoft Office (Word, Excel and PowerPoint)
• Customer oriented personality
• Excellent communicaton.

Tóm tắt công việc:

Giám sát tất cả các chức năng liên quan đến an ninh và bảo trì. Điều này bao gồm các nhiệm vụ bảo vệ và chủ động lên kế hoạch chủ trì và báo cáo, liên lạc với các nhà cung cấp và nhà thầu. Theo dõi lịch trình, các yêu cầu bảo trì lớp học và khuôn viên trường.

 

Nghĩa vụ và trách nhiệm:

• Đi kiểm tra hàng ngày trong khuôn viên trường
• Tham dự cuộc họp giao ban buổi sáng hàng ngày với Nhóm vận hành, Tuyển sinh và Chăm sóc khách hàng; Bán hàng
• Giám sát nhân viên an ninh, quản lý cổng và bãi đậu xe
• Hướng dẫn Nhóm Trợ Giảng & y tá trong quá trình đưa và đón bé
• Hàng tuần, kiểm tra toàn bộ khuôn viên trường cùng với Trưởng bộ phận vận hành
• Theo dõi hàng ngày các yêu cầu về bảo trì lớp học và khuôn viên trường từ nhân viên
• Giải quyết các vấn đề với nhóm Công nghệ Thông tin (CNTT)
• Chủ động lập kế hoạch bảo trì, liên lạc với thợ và/hoặc nhà thầu
• Thông báo kịp thời cho người Quản lý dự án về những trở ngại có thể thấy dự đoán trước liên quan đến các nhóm đã ký hợp đồng (an ninh, vận chuyển, dọn phòng, người làm vườn & xịt côn trùng)
• Thông báo kịp thời cho người quản lý dự án về những thách thức có thể thấy trước liên quan đến FLS (Hỏa hoạn, An toàn cuộc sống) cũng như các chỉ thị liên quan đến cấp phép và chính phủ
• Hỗ trợ kiểm kê định kỳ FFE (Nội thất – Sữa chữa – Trang thiết bị) trong khuôn viên trường
• Thực hiện các nhiệm vụ khác do Trưởng bộ phận vận hành chỉ đạo hoặc yêu cầu
• Hoàn toàn thông thạo với tất cả các thủ tục về sức khỏe và an toàn, cứu hỏa và khẩn cấp
• Duy trì tiêu chuẩn cao về vệ sinh cá nhân, trang phục, đồng phục và ngôn ngữ cơ thể
• Lịch sự và chuyên nghiệp trong mọi tình huống nhằm giữ hình ảnh hoặc danh tiếng của trường
• Tham dự các cuộc họp và đào tạo theo yêu cầu của người quản lý trực tiếp
• Đảm bảo rằng tất cả các hoạt động được thực hiện một cách trung thực, có đạo đức và tuân theo các quy định của Pháp luật
• Thực hiện tuần tra ngẫu nhiên trong khu vực khuôn viên trường để xử lý những sự cố hoặc người trái phép bị phát hiện trong khu vực hạn chế
• Báo cáo tất cả các tai nạn, sự cố nguy hiểm hoặc các mối nguy hiểm, bất kể nhỏ đến mức nào, cho người giám sát hoặc Trưởng bộ phận

 

Học vấn / Kinh nghiệm

• Có kinh nghiệm trong lĩnh vực bảo vệ, bảo trì hàng ngày hoặc liên quan đến lĩnh vực này
• Có nền tảng trong hệ thống ống nước, thảm & sơn là một lợi thế

 

Kỹ năng, Khả năng & Đặc điểm

• Có thể sử dụng tiếng Anh cơ bản
• Tinh thần trách nhiệm cao và có sáng kiến ​​
• Tính cách hướng ngoại
• Giao tiếp tốt

Summary of Position

The position functions as the Specialist for all matters related towards Health, Safety & Quality Control within the operations division of the school. These may include understanding & implementing health, hygiene & safety directives by local law and worldwide benchmarks within education. Conducting quality & safety audits, provide training and communicating with all stakeholders.  Working closely with nurse & contractors to ensure highest standards within the department. Driving results & solutions to exceed expectations within the department.

 

Duties & Responsibilities           

• Implements weekly audit lists & walk through to ensure full compliance and meeting all standards
• Function as departmental trainer for Health, Safety & Quality topics
• Child Safeguarding
• Ambassador for Health, Safety and Quality, periodically running campaigns and promoting these values.
• Organise Parent’s Workshops related to the functions if and when required
• Student Counselling project & Student Special Needs – Work with consultant
• Participates in Parents Volunteer Group
• Consults in Transport Safety, Maintenance related to Hygiene, Pest Control requirements
• Recurrent Student Health Screening Administration
• Meal / Allergy Exceptions Supervision
• Security, Safety & Health Inspections, Fire Drill compliance
• Sick Bay & Nurse management
• Responsible for First Aid Training / act as trainer
• Drive Canteen Operations including OSC
• Drive Café Operations
• Develop Food nutrition concept
• Developing & implementing safety protocols for campus access such as arrival of students, parents & vendors on campus
• Performs other duties that may be directed or requested by the Head of Operations.
• Fully conversant with HHSS procedures, keeping management and/or staff informed of changes when required.
• Maintains a high standard of personal hygiene, dress, uniform, and body language.
• Is polite and professional in any situation where the image or reputation of the school is represented.
• Attends meetings and training as required by Head of Operations.
• Ensures that all activities are carried out honestly, ethically and within the parameters of local law.

 

Education and/or Experience

• Bachelor degree or equivalent education
• Experience in administration, Food & Beverage or Quality Control is an advantage
• Background in education, hospitality or health / hygiene related industry is preferred

 

Skills, Capabilities & Traits

• Fluent in English (written and spoken), Vietnamese language is an advantage
• Strong sense of responsibility and self-initiatives
• Customer oriented personality
• Excellent communicator

Summary of Position

The position oversees managing the network and server infrastructure of the school. The primary duties are the security of the company’s computer systems and electronic data, development and implementation of customised systems and overseeing all computer-related activities.

Duties & Responsibilities           

• Manage information technology and computer systems for all campuses
• Plan, organize, control, and evaluate IT and electronic data operations
• New staff – IT orientation (including basic trainings and passwords to be issued to the staff)
• New student / parent – IT support and guide (with passwords)
• Periodic maintenance and password updates for portals & websites
• Administration of Seesaw and Class Dojo accounts
• Acts as champion for full STAR PORTAL implementation & training with support of line manager
• Works closely with Director of School to identify & deliver IT needs within academic team
• Ensure security of data, network access and backup systems
• Identify problematic areas and implement strategic solutions in time
• Preserve assets, manages hardware, information security and control structures
• Supervising daily operations of network and server infrastructure, attend hotline
• Assessing and purchasing new and replacement hardware
• Help define IT infrastructure strategy, architecture, and processes
• Assess vendors and develop test strategies for new hardware and software
• Works closely with IT partner to ensure we have a healthy & efficient partnership
• Performs other duties that may be directed or requested by the Manager
• Is fully conversant with al health and safety, fire, and emergency procedures
• Maintains a high standard of personal hygiene, dress, uniform, and body language
• Is polite and professional in any situation where the image or reputation of the school is represented
• Attends meetings and training as required by direct manager
• Ensures that all activities are carried out honestly, ethically and within the parameters of local law

 

Education and/or Experience

• Bachelor’s degree in IT, Computer Science, Information Systems, or a related field
• 2-5 years of experience working in IT operations
• Proven working experience in IT department or relevant experience

 

Skills, Capabilities & Traits

• Fluent in Vietnamese and in English (written and spoken)
• Customer-oriented personality & excellent communicator

• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
• Hands-on experience with computer networks, network administration and network installation

Summary of Position

The Admission Manager is an experienced and results-driven person with a strong focus on sales and leads generation. The Admission Manager will be responsible for driving student enrolment through effective sales strategies, lead generation activities, and exceptional customer service. This role requires a combination of sales expertise, relationship building, and strong communication skills to promote our institution and convert prospective students into enrolled students.

Duties & Responsibilities

Sales and Lead Generation:

• Develop and implement sales strategies to meet enrolment targets and increase student admissions.
• Generate leads through various channels, including online marketing, advertising, referrals, and partnerships.
• Conduct market research to identify potential target markets and develop targeted lead generation campaigns.
• Engage with prospective students, parents, and educational consultants to promote the institution’s programs and offerings.
• Respond to inquiries promptly, provide accurate information, and address concerns to convert leads into enrolled students.
• Follow up with leads through phone calls, emails, and in-person meetings to nurture relationships and facilitate the enrolment process.

 

Relationship Management:

• Build and maintain strong relationships with prospective students, parents, educational consultants, and key stakeholders.
• Conduct personalized consultations and campus tours to showcase the institution’s facilities, academic programs, and extracurricular opportunities.
• Address inquiries, concerns, and objections effectively, demonstrating a high level of customer service and professionalism.
• Collaborate with academic departments and faculty members to provide accurate information about programs and admission requirements.

 

Sales Reporting and Analysis:

• Maintain accurate records of leads, inquiries, conversions, and enrolment data.
• Generate reports on sales activities, conversion rates, and enrolment trends to inform strategic decision-making.
• Analyse sales data to identify areas for improvement, optimize conversion rates, and develop targeted marketing campaigns.

 

Qualifications:

• Bachelor’s degree in business, Marketing, or a related field (preferred)
• Proven experience in sales, lead generation, or admissions within the education sector
• Strong sales and negotiation skills, with a track record of meeting or exceeding targets
• Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships
• Customer-focused mindset with a commitment to providing outstanding service
• High level of organization, attention to detail, and ability to manage multiple tasks simultaneously
• Proficiency in CRM software, lead tracking systems, and MS Office Suite
• Knowledge of the education industry, admissions procedures, and enrolment trends
• Analytical mindset, with the ability to interpret sales data and make data-driven recommendations
• Adaptability and willingness to work in a fast-paced and dynamic environment
• Customer oriented personality
• Excellent communicator

 

Child Protection Statement

Anne Hill International School is committed to safeguarding the welfare of the students in its care. It expects that this commitment is uniform across the school and pre-employment background checks to determine an applicant’s suitability to work with children will be undertaken before any offer of employment is made.

Requirements:

• Excellent telephone skills and approachable manner
• Excellent communication in English and interpersonal abilities
• Familiarity with office management procedures and basic accounting principles
• Knowledge of Microsoft applications
• Qualifications in secretarial studies will be an advantage

Job specifics will be discussed during the interview.

Interested? Please submit your application via the form on our website or through our HR email at humanresources@annehill.school.

At AHI, we are committed to student safeguarding. All applicants will be subjected to rigorous employment checks in order to uphold our school community’s wellbeing. All successful candidates are also expected to understand and adhere to AHI’s Code of Conduct.

We are looking for an HR Manager to join our team. The HR Manager is responsible for employment policies and procedures, overseeing payroll and rewards and recognition programmes. Along with administering employee-benefit programs, the HR Manager role involves finding, screening and recruiting new job applicants.

Job Scope: 

Managing company staff, including coordinating and supporting the recruitment process

• Maintain and develop HRM policies and procedures
• Ensure legal compliance throughout human resource management
• Handle workplace disciplinary and termination procedures
• Alignment of C&B policies and practices to attract and retain best talents
• Deliver the required administrative support operations for the company organisation
• Participate in disseminating regulations, human resources policies and answer related questions and complaints of employees
• On-boarding newcomers to the company
• Provide the necessary support systems for payroll requirements
• Develop adequate induction and training
• Support employee opportunities for professional development
• Assist with the performance management and review process

Requirements:

• Bachelor’s degree or equivalent in Human Resources or Business
• Experience in HR or related field and team management for at least 3 years
• Background in education is preferred

Student Safeguarding:
At AHI, we are committed to student safeguarding. All applicants are required to provide accurate, detailed and verifiable information about their employment history, including any aspects of their past or profile that could affect our reputation or the well-being of our community. All successful candidates are also expected to understand and adhere to AHI’s Code of Professional Conduct.