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IT Manager

A seasoned 10+ year IT leader with a proven track record in enterprise resource planning (ERP), student information systems (SIS), learning management systems (LMS), data center/server-room builds, DevOps engineering, and disaster recovery/business continuity (DR/BC). Oversees hybrid IT infrastructure, distributed campuses, software/product delivery, vendor management, and governance across the education group.

Role and Responsibilities of IT Manager

1. IT Infrastructure Management

• Network and System Administration: Oversee the management of the school’s IT infrastructure, including local area networks (LAN), wide area networks (WAN), servers, storage solutions, and cloud-based environments.

• Execute at least two data center/server-room builds, covering full lifecycle design, implementation, operation, upgrades/replacements, hardware/software refresh planning, and sunsetting.

• Hardware and Software Management: Ensure the proper selection, installation, configuration, and maintenance of hardware and software systems. This includes ensuring all IT systems are up to date and fully operational.

• Oversee lifecycle planning for servers, network, databases, and software: procurements, patch policies, asset tracking, budgeting and decommissioning schedules.

• Backup and DR / BC: Design and implement backup solutions and disaster recovery plans to ensure data integrity and system availability in case of an emergency or disaster.

• Deliver at least one successful DR/BC implementation, covering both Disaster Recovery (reactive restoration) and Business Continuity (proactive planning).

• Build formal DR/BC processes including risk assessment, business impact analysis (BIA), RTO/RPO, resilience, redundancy, and periodic testing.

• Implement automated failover and redundancy strategies (multi-region, VM replication, IaC provisioning).

• Schedule regular DR drills (annual full simulation plus quarterly tabletop sessions).

• Network Security: Work closely with the Cybersecurity Specialist to ensure that the network is protected using firewalls, VPNs, and other security measures.

2. ERP / SIS / LMS / HRM Implementations

• Lead at least three successful ERP, HRM, SIS, and/or LMS projects—from requirements gathering and vendor evaluation to go-live and support.

• Manage complex stakeholder communications across academic, finance, operations, marketing, HR, and IT teams; ensure on-time and within-budget delivery; drive user adoption and training.

3. DevOps Engineering Leadership (≥5 years)

• Oversee DevOps practices: CI/CD, IaC, automated testing, version control, and monitoring.

• Use tools like Terraform or CloudFormation for infrastructure provisioning and automated deploys.

• Align teams around DORA metrics: deployment frequency, lead time, change failure rate, MTTR, and reliability.

4. Team Leadership and Management

• Manage and lead the IT team; mentor members to enhance technical skills and advance careers.

• Mentor campus-based teams: helpdesk, infrastructure, ERP/SIS admins, application developers, and DevOps engineers.

• Oversee daily IT operations, assign duties, prioritize tasks, and monitor progress.

• Set performance goals and KPIs, conduct reviews, and organize team-building activities.

5. Project Management

• Lead RFP processes: define requirements, evaluate vendors, negotiate contracts.

• Oversee hardware/software upgrades and system implementations within time and budget.

• Manage vendor relations, contracts, SLAs, and issue resolution.

• Continuously assess and optimise IT processes for efficiency and alignment with strategy.

6. Technical Support and Troubleshooting

• Provide high-level support to staff and students; ensure prompt helpdesk resolution.

• Oversee troubleshooting of network, hardware, and system issues.

• Continuously improve IT support and helpdesk services.

7. KPIs & Operational Monitoring

• Design dashboards tracking ERP/LMS uptime, DR test success rates, SLAs, DORA metrics, cloud spend, and infrastructure utilisation.

• Present monthly reports to leadership for data-driven decisions.

8. Budgeting and Cost Management

• Develop and manage IT budgets, monitor costs, and identify cost-saving initiatives.

• Maintain IT asset inventory and ensure timely upgrades within budget constraints.

9. Strategic IT Planning

• Develop long-term IT strategy and roadmap aligned with institutional goals.

• Assess and recommend emerging technologies.

• Identify opportunities for innovation, efficiency, and cost reduction.

• Evaluate and mitigate IT and cybersecurity risks.

10. IT Governance, Policies & SOPs

• Author and maintain IT policies, frameworks, and SOPs for infrastructure, security, DR/BC, change/configuration, and software operations.

• Enforce governance for ERP/SIS/LMS/HRM implementations.

• Standardise CI/CD pipelines, IaC frameworks, and monitoring practices.

• Maintain configuration baselines, change advisory boards, and audit traceability.

• Ensure system availability and BCDR integration.

• Collaborate with cybersecurity for compliance with FERPA, GDPR, and HIPAA.

• Maintain patch management, incident response, cost efficiency, and KPI dashboards.

11. Collaboration with Stakeholders

• Collaborate with departments to align technology with operational needs.

• Report performance, uptime, and budget status to senior leadership.

• Ensure adherence to IT policies and standards.

Optional but Valuable Experience

• Facility Design & Build: Knowledge of server room layout, cabling, HVAC, and security integration.

• Premise Security & Access Controls: Policies for CCTV, badge access, sensors, and incident response.

JOB DESCRIPTION

Position: HR Executive

Reports to: Human Resources Manager

Job Overview:

The HR Executive will be responsible for managing a broad range of human resources functions, including but not limited to recruitment, compensation & benefits, training & development, employee relations, HR administration, and expatriate formalities (visa, work permit, TRC, etc.). This position plays a key role in ensuring that HR operations run smoothly and in compliance with applicable labor laws and internal policies.

Duties & Responsibilities

1. Recruitment & Onboarding

• Manage end-to-end recruitment: from JD collection, posting, screening, interviews, reference checks (as part of safer recruitment), to onboarding.
• Coordinate with hiring managers to understand staffing needs and provide timely recruitment support.
• Promote employer branding through social media, career platforms, and events to attract highquality candidates.
• Maintain a talent pipeline to meet future workforce needs.
• Conduct onboarding, stay, and exit interviews to gather insights on employee experience.
• Support the HR Manager in developing and implementing employee retention strategies and engagement programs.

2. Compensation & Benefits

• In charge of timely payment of monthly salary, allowance, OT, Incentive, SHUI, PIT, final payment for Expat and Vietnamese employees;
• Control employee time sheets/ attendance and reconcile with payroll;
• Annually coordinate across operation department to collect information and consolidate the final and approved leave plan and follow-up unplanned annual leave;
• Process declaration and claim procedures of sickness, maternity, convalescence to Social Insurance authorities;
• Prepare and timely export periodical and ad-hoc reports to DOET, DOLISA, Social Insurance and other authorities;
• Proceed applications for PIT code for employees and registration for dependent relief;
• Handle PIT declaration and finalisation;
• Regularly input, maintain and keep up-to-date the staff database and employee information;
• Handle document processing for personnel changes in the company upon request (promotion, termination, transfer, salary adjustment, disciplinary measure…);
• Handle general healthcare insurance (get quotations for comparison, arrange proposal, receive employee feedback, supporting claims, etc.);
• Monitor check-in procedures to ensure newcomers feel welcomed on their first date;
• Follow up staff performance appraisal; renewal of labour contracts, promotion, allowances and other monetary benefits;
• Keep the team up-to-date of changes or updates in labour laws;

3. Expat Formalities Support

• Assist expatriates in obtaining and renewing visas, work permits (WP), temporary residence cards (TRC) and other related documents.
• Liaise with service providers and government authorities to ensure timely processing.
• Maintain tracking system for document status and expiration dates.
• Provide onboarding support and local guidance to new expat employees.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Law, or related fields.

Experience

• Minimum 2 years of relevant experience in HR Executive or HR Administration roles.

Key Competencies

• Solid understanding of Vietnamese Labor Law, Social Insurance, and Personal Income Tax (PIT) regulations.
• Experience in handling expatriate documentation (visa, work permit, TRC) is a strong advantage.
• High level of integrity and discretion in handling confidential information, including payroll, contracts, and employee evaluations.
• Proficient in Microsoft Office; experience with HRIS or other HR management systems is a plus.
• Strong organizational and time management skills with the ability to manage multiple tasks and meet deadlines.
• Effective communication and interpersonal skills, with the ability to collaborate across departments.
• Demonstrated ability to work independently while also being a strong team player.
• Good command of English, both written and spoken.

Child Protection Statement

Anne Hill International School is committed to safeguarding the welfare of the students in its care. It expects that this commitment is uniform across the school and pre-employment background checks to determine an applicant’s suitability to work with children will be undertaken before any offer of employment is made.

Job overview

Job Description
Title: Operation Executive
Reports to: Operations Manager (OM)
Department: Operation

Summary of Position
This position is responsible for assisting the Operations Manager in managing building maintenance, facilities, and office services, ensuring a safe and high-quality environment. The role also oversees event setup, fire safety, and asset management.
Duties & Responsibilities
Building Management
• Supervise the daily workflow, scheduling, and assignments of the Guard team.
• Ensure that building, instructional, and safety signages are properly displayed at all times.
• Conduct daily facility inspections and weekly housekeeping checks.
• Document and report all incidents, breakdowns, and health & safety risks.
• Oversee general maintenance activities, ensuring school buildings are well-maintained and in good condition, in coordination with the Operations Manager.
• Assist the Operations Manager in supervising and monitoring maintenance projects.
Event set-up:
• Receive requests and provide setup advice if needed.
• Coordinate with event organizers on location, furniture, refreshments and staffing.
• Work with vendors, maintenance, IT, security and cleaning teams to ensure proper setup.
• Collaborate with the Operations team to arrange food for trips or events.
Asset management:
• Oversee school assets, meeting rooms, classrooms and other facilities.
• Work with the Maintenance Supervisor to manage asset movement records.
• Handle administrative tasks related to property management as needed.
• Assist the OM in ensuring the school has all necessary assets.
• Monitor daily operation management requests and ensure timely completion.
• Coordinate with procurement staff on furniture and fixture orders, distribution and handover.
• Collaborate with the accounting department to conduct inventory checks.
Fire Prevention
• Maintain and update all required documentation in compliance with local fire department regulations.
• Coordinate with the maintenance team to ensure fire alarm systems and fire suppression equipment are fully operational.
• Assist the Operations Manager in planning and conducting fire drill practices at the school.
Administrative functions:
• Track and follow up on OM requests to ensure timely and proper completion.
• Manage the monthly timesheet for the operation team.
• Maintain databases and prepare reports as needed.
• Process monthly payment requests for services managed by Operations Department.
• Order refreshment for staff, cleaning suppliers and other office stationery as required.
• Perform other tasks as assigned by OM.

Education and/or Experience:
• Bachelor degree or equivalent education
• Experience in administration, event set-up is an advantage
• Background in education, hospitality or logistic industry, hygiene is preferred
• Bachelor’s degree in Administration, Business, Facility Management, or a related field.
• Experience in facilities management, operations, administration, or event coordination.

Skills, Capabilities & Traits
• Fluent in English (written and spoken), Vietnamese language is an advantage
• Strong organizational and time management skills; ability to manage multiple tasks effectively.
• Excellent communication and interpersonal skills.
• Customer-oriented mindset with a service-driven approach.
• High sense of responsibility, initiative, and attention to detail.
• Strong problem-solving and coordination skills.
• Proficiency in MS Office; familiarity with basic facility management or project tracking tools is a plus.

JOB DESCRIPTION

Position: PROCUREMENT EXECUTIVE 

Report to:

Job Overview:

The Procurement Executive is responsible for:

• Daily processing purchasing requests from internal customers of Admin, academic from A to Z (Order is received to goods delivery) following the company purchasing policy and procedures;
• Co-operating with inter-departments in the effective management of operations cost and contractual obligations;
• Recording purchasing’s document;
• Reporting to Line Manager as requested

Responsibilities and Duties:

• Oversee buying production of academic items and non-academic including Admin consumables, maintenance and conducted successfully with the supervision and instruction of Procurement Manager;
• Negotiate to drive cost saving for the main non-contract items purchased;
• Proactively set up long term contract for the regular items purchased;
• Timely delivery of good purchases
• Conduct inquiry/ negotiation to renew contract or to make new contracts for main items
• Timely, accurate preparation of documents and accurately update information in database
• Control and follow up delivery time
• Maintain a high level of customer services to both internal and external customers

Others:

• Ensure understanding and compliance with School policies
• Maintain positive relationships with managers, colleagues and external contacts to work effectively and facilitate achievement department targets
• Deal effectively with queries in a professional, efficient and helpful manner

And other tasks assigned by Line Manager.

Qualifications:
Education:

• College/University graduate
• Fluent English communication

Experience:

• 01-02 years of experience at similar roles.
• Experience with software packages Microsoft office

Skills:

• Deadline management
• Strong communication skills.
• Ability to work well under pressure

Personalities:

• Eye for detail and accuracy
• Flexibility to take on ad-hoc tasks
• Willingness to travel among Anne Hill campuses                                                                                                                        

Title: ASA & Bus Manager
Reports to: COO
Campus: Anne Hill International School and Anne Hill Bilingual School

Position Overview
The ASA & Bus Manager is responsible for managing two critical operational functions within Anne Hill Education Group:
• After School Activities (40%) – planning, organizing, and overseeing extracurricular and enrichment programs to ensure engaging, safe, and high-quality learning opportunities beyond the classroom.
• Bus Coordination (60%) – arranging, supervising, and improving the daily school transport service to guarantee safe, timely, and efficient transportation of students.
This role requires excellent organizational and communication skills, attention to safety and quality, and the ability to balance multiple responsibilities effectively.

Key Responsibilities
A. After School Activities (40%)
1. Program Planning & Management
• Design, schedule, and implement the After School Activities (ASA) program for schools.
• Plan and manage Summer and Winter camps, ensuring a balance of academic, recreational, and cultural enrichment.
• Support Academic Team checking cost for educational trips in line with curriculum goals and student development.
• Collaborate with teachers, external providers, and facilities staff to ensure a diverse, high-quality offering.
2. Coordination & Communication
• Act as the main contact point for parents, staff, and providers regarding ASA, and camps.
• Share timely information on timetables, fees, permissions, cancellations, and program changes.
• Promote ASA and camps to encourage participation and maximize student engagement.
3. Quality Assurance & Safety
• Monitor activities and camps to ensure quality, safety, and safeguarding compliance.
• Address incidents, gather feedback, and implement continuous improvements.
• Evaluate and review instructors, camp facilitators, and trip providers each term/season.
4. Administration
• Manage registration, attendance, parental consent, and payment records for ASA and camps.
• Prepare reports on participation, feedback, and financial performance for COO.
• Support annual reviews and long-term planning for extracurricular programs and camps.

B. Bus Planning & Management (60%)
1. Annual Bus Planning
• Design and update bus routes and schedules.
• Ensure efficiency, safety, and cost-effectiveness.
• Review routes annually and adjust based on enrollment and traffic patterns.
2. Daily Operations Management
• Plan and adjust daily bus routes and schedules for efficiency and safety.
• Monitor pick-up and drop-off operations to ensure punctuality and smooth service.
• Supervise drivers and bus monitors for attendance and performance.
2. Communication & Coordination
• Serve as the main liaison for parents on all bus-related matters.
• Work with transport providers to resolve operational issues or delays.
• Report incidents or concerns to school leadership and families promptly.
3. Safety & Compliance
• Ensure all buses comply with school and legal safety standards.
• Conduct or arrange regular safety drills and briefings for staff and students.
• Investigate and document incidents, accidents, or behavioural issues.
4. Administration & Reporting
• Maintain accurate records of routes, student bus registrations, consent forms, and driver redentials.
• Prepare termly/monthly reports on ridership, incidents, and performance.
• Support reviews of the transport provider’s service quality.
5. Team Supervision
• Supervise, train, and support bus monitors.
• Provide orientation on safeguarding, student management, and emergency response.
6. Bus Monitor Duties
• Act as Bus Monitor on one assigned route each morning and afternoon.
• Supervise student behavior and ensure safety on board.
• Assist younger children with boarding, seatbelts, and disembarking.
• Keep accurate attendance records and report delays/incidents.

Qualifications & Requirements
• Bachelor’s degree in Education, Administration, Logistics, or related field (preferred).
• Minimum 2 years of experience in school operations, activity coordination, or transportation management.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication in English.
• Proficient in computer applications and AI tools
• Experience working with children and knowledge of safeguarding principles.
• Ability to remain calm and responsive in urgent situations.
• First Aid or Child Protection training is an advantage.

Key Competencies
• Child-centered, safety-conscious, and proactive.
• Strong leadership and coordination skills.
• Able to manage multiple tasks in a fast-paced school environment.
• Clear communicator with parents, staff, and external providers.
• Calm, decisive, and reliable under pressure

Job Description

Title: Accounts Receivable Accountant / Kế Toán Công nợ phải thu.

Reports to: Chief Accountant/ Kế toán trưởng.

Department: Finance & Accounting/ Tài chính Kế toán.

Duties & Responsibilities/ Nhiệm vụ & Trách nhiệm

• Monitor receivables; confirm and report cash inflows to relevant departments (Billing, ASC).

Theo dõi công nợ, xác nhận và báo cáo dòng tiền về cho các bộ phận liên quan (Billing, ASC).

• Issue invoices on time, send them to parents, and track payment status.

Xuất hóa đơn đúng hạn, gửi hóa đơn cho phụ huynh và theo dõi quá trình thanh toán.

• Allocate monthly revenue; record tuition, CCA, bus fees, and other related charges.

Phân bổ doanh thu hàng tháng, hạch toán thu chi học phí, CCA, bus và các khoản phí liên quan.

• Reconcile and process fee reductions, refunds, vouchers, and discounts in compliance with regulations.

Đối chiếu và xử lý các khoản giảm trừ, hoàn phí, voucher, chiết khấu theo quy định.

• Calculate and process student fee refunds, record additional charges, and track insurance fee payments.

Tính toán hoàn phí, ghi nhận phí phát sinh theo từng học sinh, theo dõi thanh toán bảo hiểm.

• Coordinate with banks regarding payment methods such as wire transfers and POS.

Làm việc với ngân hàng về thanh toán phí qua chuyển khoản, POS.

• Reconcile bank statements and monitor payment receipts and customer balances.

Đối chiếu sổ phụ ngân hàng, theo dõi chứng từ thanh toán và công nợ với khách hàng.

• Call parents to remind them of due fees and support them with invoice/payment-related inquiries.

Gọi nhắc phí phụ huynh khi đến hạn, hỗ trợ xử lý khiếu nại và phản hồi liên quan đến hóa đơn – học phí.

• Prepare regular revenue reports and support internal audits when required.

Lập báo cáo doanh thu định kỳ và hỗ trợ kiểm toán nội bộ khi cần.

• Collaborate with Billing, HR, parents, and other departments to verify student data, tuition, and additional fees.

Phối hợp với bộ phận Billing, HR, phụ huynh, các phòng ban trong quá trình kiểm tra, xác nhận dữ liệu học sinh, học phí, các khoản phụ thu.

• Properly store and manage payment records in compliance with company policies and legal requirements.

Lưu trữ hồ sơ thanh toán đầy đủ, đúng quy định pháp luật và nội bộ.

Education and Experience/ Bằng cấp và Kinh nghiệm

 Bachelor’s degree or equivalent in Finance & Accounting.

Bằng Đại học về Nhân Sự/ hoặc liên quan.

• 1 to 2 years of experience in Finance and Accounting.

Có từ 1 đến 2 năm kinh nghiệm làm việc về kế toán – tài chính.

Skills, Capabilities & Traits/ Kỹ năng, Khả năng

 Proficiency in English (written and spoken) is a priority. An additional language is a plus.

Ưu tiên ứng viên có kỹ năng tiếng Anh tốt (viết và nói). Biết thêm ngôn ngữ thứ ba là một lợi thế.

• Familiar with Microsoft Office (Word, Excel and PowerPoint)

Có thể sử dụng Microsoft Office.

• Knowledge of employment and relevant laws

Có hiểu biết về luật.

• Strong sense of responsibility and self-initiatives

Có tinh thần trách nhiệm và ý thức tự giác.

• Communication skills

Có kĩ năng giao tiếp.

• Teamwork and collaboration skills

Có kĩ năng làm việc nhóm.

• Adaptability skills
  Có kỹ năng thích ứng tốt.